Think of the people with whom you tele-connect on a regular basis. You may have a business contact who communicates strictly through email, or a colleague who prefers sending texts. You use Skype and Google Hangouts for your contacts in faraway places. Some people can only be reached via Facebook. So where does the phone fit it these days? That’s only for family, close friends, and emergencies.
But when it comes to customer service, most people would still rather use the phone and talk to a live person.